Help and Support Channels

  • 1 hour ticket response time

  • A 60 mins Inquiry Solution Guarantee

  • Each ticket you submit to the customer support team will be replied to in approximately 1 hour. All popular issues shall be taken care of instantly. Nonetheless, if the service request you have sent needs the assistance of a capable technician, we will send the ticket to him and will notify you about the hold–off.

  • Top quality support service

  • Professional Customer Help Service

  • Our client help and support staff is going to be on duty for you 24/7/365 to to reply to all help demand tickets that you submit. We offer customer support for the software applications that are pre–configured on your server. These include our in–house designed Control Panel, the preferred Operating System along with the server administration panel (based on the VPS type).

  • Intuitive help center

  • An Informative Help Zone

  • A detailed and constantly updated collection of articles is integrated into our in–house built Control Panel. It gives you quick tips about how to carry out all the key web site control tasks. The Help zone features extensive how to articles and step–by–step video courses. You can gain access to the Help area by hitting the Help or Video buttons in the top right corner of each Control Panel section.