1 hour ticket response
Our team of support engineers is focused on supplying rapid answers to all your queries. We will review your trouble ticket the instant it has been submitted and will reply with a solution within maximum one hour after the customer support ticket submission. Actually, our average trouble ticket response time is twenty minutes.
A Top–Class Help Desk Service
Our client care staff representatives have substantial experience in the shared hosting world and are competent enough to provide a prompt answer to your problem. If, however, the issue at hand is not within the competence of a technical support engineer, the technical support ticket will be forwarded to a developer or sysadmin for further assistance.
An Easy–to–Navigate Help Center Section
In the Control Panel you can find an easy–to–browse Help section where you can find quick tips on how to use our web hosting services. You can get the answers to your questions in our F.A.Q. archive, see more tips in the web hosting account management articles or check out our step–by–step video tutorials.