Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our user help staff is taught to very quickly care for all our shared hosting customers’ concerns and help demands. Through our ticket system, it will be easy to submit your request and a support crew representative will most likely get back to you within maximum an hour. In actual fact, practice has confirmed that the common resolution time frame is 20 minutes.

  • Top quality support service

  • A Top–quality Support Service

  • You’ll be able to email us 24x7x365 with any question you might have in connection with Site Brand It’s services. We have now consultants working most of the time to give help whenever needed. You can use the ticketing system or post an email at any time, alternatively you can pick up the telephone or make use of the online chat within working hours.

  • Intuitive help center

  • An Intuitive Help Section

  • If you want help while working within the Control Panel, it is possible to always select the Help control key and see your problem in the listing of content articles that will show up. We have as well turned a lot of the articles and reviews into training videos. The collection of movies will come up if you select the Videos option located on the top right.