Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center

  • You can find nearly all the answers to your questions in the user–friendly Help Center included in your Control Panel. It boasts a detailed database with commonly asked questions and detailed help articles compiled by our competent technical support staff.

  • Top quality support service

  • Instructional Videos

  • We have prepared a collection of instructional video tutorials that visually explain how to resolve a typical issue associated with your shared hosting account. You can find the tutorial videos in the Help section.

  • Intuitive help center

  • A One–Hour Response Guarantee

  • All our semi–dedicated servers are backed up by a 24x7 client care service and include a sixty–minute support ticket response time guarantee. Our skilled support engineers will be available 24/7 and will rectify any issue that you could come across within less than sixty minutes after the trouble ticket submission. In the majority of instances, a reply will be provided to you in less than twenty minutes.