Tech Support Channels
A One–Hour Ticket Response Guarantee
Every single support request you send to us will be responded to within maximum 60 minutes. If your trouble ticket or email calls for further assistance from an administrator, we will forward it and leave a note to inform you that your matter is being examined. If you make use of the Optional Admin Services package, all of the server management tasks included there will be carried out at a time of your liking.
A Topflight Help Desk Support Service
- We’ll be online for you 24–7–365 to respond to any queries that you may have connected to our Control Panel and any of the apps that we have installed for you on the dedicated hosting server. If you also need assistance with server administration tasks, you can take a glimpse at our Optional Admin Services package, which includes data backup disk space, OS updates on a weekly basis, server monitoring and restarting services, as well as problem troubleshooting and software installation procedures.
A User–Friendly Help Section
We have equipped our Control Panel with a circumstantial knowledgebase, which features extensive explanations of all its features and functionalities. Moreover, we have made exhaustive video tutorials that will further instruct you how to carry out a given task or solve a regularly experienced issue. The educational articles and the tutorial video clips are easily reachable from each section of the Control Panel via the Videos and Help buttons situated in the top right corner.