A 99.9% Server Uptime
We’ve set up our shared hosting system using reliable hardware components and significantly modified software. Our administrators have installed a tweaked version of Security–Enhanced Linux on all our web hosting servers in order to ensure maximum protection and reliability. We have added a number of distributed denial–of–service protection units coupled with powerful firewall programs to make sure our network is impenetrable and secure.
Our shared hosting plans feature a 99.9% server uptime guarantee. And irrespective of which datacenter you select, the uptime guarantee stays unchanged.
A 99.9% Network Uptime
Apart from our cloud hosting system, we’ve also set up our own internal network in each one of our datacenters. Everything is based on top–class hardware components built by Juniper. In addition, on each and every router, we have configured a firewall with a sophisticated algorithm in an effort to sieve all questionable requests.
Therefore, in all our datacenters – in our US based data center, in our UK based data center, in our FI based data center, in our East Europe based data center and in our AU based data center, you will take advantage of a 99.9% network uptime guarantee. And this guarantee is available with all web hosting plans in every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. If you’re unsatisfied with our services, or if you think that they are inadequate, or if you decide that you require a VPS servers rather than a cloud hosting package – you will receive a refund, no questions asked.
All domain name registrations are nonrefundable, but you’ll continue to have complete control of your domains even when you delete your hosting account with us.
24/7 Technical Support
If you happen to run a hosting company, your technical support engineers are of fundamental importance. This is why we have diligently chosen a highly qualified team of customer service technicians, each with many years of expertise behind his back. Thanks to them, we offer 24x7 support with each of our web hosting plans.
And not just that, our company offers a 1–hour response time guarantee. All customer service inquiries are answered within 60 minutes and our average response time is well under twenty minutes!