If you have ever had a shared hosting account in the past or you have dealt with any other kind of online service, you are probably aware from your own experience that for certain things it's better to speak with a live person on the telephone than to exchange support tickets or e-mail messages. If you want to find out more about a service before you order it or in case something small needs to be made, for example, it will be far easier and a lot faster to get it done real-time. If you have the option to get in touch with representatives over the phone, it is also very likely that you are using the services of an actual hosting provider, not a reseller. The type of support that you can get on the telephone may differ between different providers - from common issues to experienced tech support. Usually most providers offer pre-sales assistance and first level telephone support, while more complicated technical matters are resolved through email and / or tickets.

Phone Support in Shared Hosting

As we have live phone support 14 hrs every day, you can contact us and consult with our customer support agents to get more info about all shared hosting that we provide and ensure that our servers meet the system requirements for your sites before buying anything. For your convenience, we have telephone numbers on 3 continents so that you will be able to call the one closer to you - in the United States of America, the UK or Australia. If you're already a customer, you'll be able to phone us about general and billing matters, and even about some tech ones. If the issue is strictly technical or it requires more time to analyze, you should go through our ticketing system, that will enable both you and our technical support team to monitor the info provided by each side.

Phone Support in Semi-dedicated Servers

Any time you want more details for the semi-dedicated servers that we provide, you have the option to call some of the three support lines we have around the globe - in the United States of America, the United Kingdom and Australia. Thus, you can check ahead of time whether our solutions will be suitable for your web sites. In case you're already our customer and you own a semi-dedicated account, you're able to get in touch with us over the phone for 14 hours daily about any type of billing or basic issues. For strictly tech problems you will be able to take advantage of our ticketing system to communicate with our tech support since sometroubles simply need additional time to be resolved, still we can help you over the phone with numerous minor tech problems as well, saving you the time and efforts.