One-Hour Response Guarantee in Shared Hosting
Our shared hosting offer a 1-hour response time guarantee, which implies that regardless of what inquiry or problem you might have, we’ll always be there to lend a helping hand. The fact is, it seldom takes more than 30 minutes to get a problem resolved or a question answered, and this is valid for both technical and pre-sales matters. Our client service team members are available 24-7, even on public holidays and weekends, which goes to say that you’ll obtain swift support at all times. We are aware of just how precious time can be, so by the time we answer your email or ticket, we will have enquired into the issue and, in case we haven’t come up with a solution, we’ll provide you with more info about what you need to do on your end – when the circumstances demand it. With our support service, you can rest assured that there will be somebody to help you out immediately, no matter what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from our company, you can take full advantage of our incredibly fast support services. You’ll receive a reply to any support ticket submitted through the hosting Control Panel or e-mail sent to our technical and customer support staff in less than sixty minutes. The response time is guaranteed and it is valid regardless of the matter – billing or technical. Often, it takes much less time to examine and troubleshoot a problem. We will supply you with more details in case the solution entails something that needs to be done on your end. In case you touch base with us during legal holidays or weekends, the response time will be exactly the same and considering that our support team will be at your service day and night, you will get instant assistance for virtually any billing, technical or general issue regardless of what time it is.