If you ever have any inquiries connected to your web hosting account or you face a problem with your sites, you will need to touch base with the hosting company’s tech support team. It may not make any difference how soon they will answer if you have an inquiry of a generic nature, but a problem like a mishandled script update, for instance, may lead to your website becoming broken or unavailable on the Internet. And the longer you have to wait for the support team to lend a helping hand, the longer the website will be out of order. In case you offer services or goods online, any downtime will damagingly influence your site and you can lose current or prospective clients. A lot of web hosting providers, particularly resellers, handle support tickets and emails within 24 hours, but in the electronic realm that’s far too long, as clients will scarcely ever revisit a site that is not working properly over a long span of time.

One-Hour Response Guarantee in Shared Hosting

Our shared hosting offer a 1-hour response time guarantee, which implies that regardless of what inquiry or problem you might have, we’ll always be there to lend a helping hand. The fact is, it seldom takes more than 30 minutes to get a problem resolved or a question answered, and this is valid for both technical and pre-sales matters. Our client service team members are available 24-7, even on public holidays and weekends, which goes to say that you’ll obtain swift support at all times. We are aware of just how precious time can be, so by the time we answer your email or ticket, we will have enquired into the issue and, in case we haven’t come up with a solution, we’ll provide you with more info about what you need to do on your end – when the circumstances demand it. With our support service, you can rest assured that there will be somebody to help you out immediately, no matter what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server plan from our company, you can take full advantage of our incredibly fast support services. You’ll receive a reply to any support ticket submitted through the hosting Control Panel or e-mail sent to our technical and customer support staff in less than sixty minutes. The response time is guaranteed and it is valid regardless of the matter – billing or technical. Often, it takes much less time to examine and troubleshoot a problem. We will supply you with more details in case the solution entails something that needs to be done on your end. In case you touch base with us during legal holidays or weekends, the response time will be exactly the same and considering that our support team will be at your service day and night, you will get instant assistance for virtually any billing, technical or general issue regardless of what time it is.