A live chat is a real-time method of communication between a web hosting supplier's support team and its clients. It is a very efficient way to receive some info about the website hosting services or have some problem resolved because you're talking with a live agent. The advantages of using a live chat service instead of calling or opening a ticket are the reduced chance of errors when you exchange data like usernames or domain names, the more rapid response time as the communication is live and the fact that you do not have to stay on the chat all the time - you'll be able to do another thing while the representative examines the issue in question. What's more, you'll be able to become a part of a live chat room from any kind of computer that is connected to the world wide web, avoiding the telephone rates that you'll have to pay in case you are calling to another country.

Live Chat Support in Shared Hosting

As a part of the support services that we supply for our shared hosting, we have live chat support which is available all the time, even on holidays. You're able to get in touch with us no matter if you already own an account or not, considering that we can help you with nearly anything, ranging from giving you general information regarding our solutions in case you are not a customer yet and you're interested in purchasing one of the packages, to helping you with creating an email account in an email client. Part of the problems are more technical and time-consuming, therefore you will have to take advantage of the ticketing system that is incorporated into our Hepsia website hosting Control Panel, but we can save you time and assist you in real time on the live chat for various things.

Live Chat Support in Semi-dedicated Servers

When you use the live chat support service that we offer with all our semi-dedicated servers, you'll be able to find the replies for any questions you have or have lots of troubles taken care of very quickly. The chat service is online every single day, which means that you are able to get in touch with an agent even on weekends and holidays. If you are not sure which plan is better for your sites or if our leading-edge cloud hosting platform covers some system requirements, you may join the live chat prior to purchasing anything. In case you are a current customer, you will be able to find more info about account settings, billing issues and a number of common tech problems you may experience, for instance if you cannot set up an e-mail account in a client on your computer system. The live chat can save you a considerable amount of time regardless where you are or when you contact us.