Integrated Ticketing System in Shared Hosting
With a shared hosting from us, you will never need to log out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can easily access any support ticket whilst browsing through your website files or modifying various settings. The ticketing system is being monitored 24x7 by our customer service team representatives and the response time is maximum 1 hour, but it seldom takes more than 20 minutes to obtain assistance. In stark contrast with other web hosting companies, we don’t charge extra for using the ticketing system, so you can contact us as often as you want and ask for info relating to any technical or billing issue. On top of that, you can read a selection of informative articles, which will help you tackle the most commonly confronted complications on your own.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we are using is integrated into the Hepsia Control Panel, which we’ve created for our semi-dedicated servers, so you won’t need some other platform to touch base with our support team – you can do that on the spot as soon as you chance upon a predicament. Submitting a new ticket takes several clicks and finding an older one is equally simple. With our intelligent search filter, you can swiftly find any ticket that you have sent in the past. You can open a ticket whenever you like as our client care staff members are available 24 hours a day and reply in less than 1 hour, although it rarely takes that much to get support. With the Hepsia Control Panel, you’ll have everything in one place and you can forget about going through 2 or more platforms to solve a simple problem.