Being able to get in touch with your shared hosting provider whenever you have any sort of questions or encounter any troubles is quite important and how fast they'll answer back and react is crucial, in particular when your site is business-oriented, as more downtime can often mean losing potential customers. The support options are also a way to identify genuine suppliers from resellers. The latter typically reply only to e-mails or support tickets and you'll need to wait for a whole day or longer to get an answer. When your trouble calls for a couple of responses, you could end up losing several days in order to get a basic problem resolved. When you use a legitimate and reputable web hosting provider, you should be able to connect with the support anytime and receive a quick response whatever the problem or the question is - pre-sales, customer or tech one.

24/7 Customer Support in Shared Hosting

We provide 24/7 customer, billing and technical support for our shared hosting. Even if you are not our client yet and you have questions, we can help you right away and supply you with the needed information, in order to give you the choice to make the very best decision when you obtain your new hosting account. We are available anytime, including weekends and holidays, and we supply numerous ways of communication to contact us - phone, live chat, e-mails and support tickets. For your convenience, we have several telephone numbers internationally, therefore you can call the one that is closer to you. The maximum response time for the emails and your tickets is one hour. The regular response time is around 15-20 minutes, so you can forget about waiting for days to get support for some task or issue, irrespective of its complexity.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you pick, you will be able to benefit from our 24/7 support services even on official holidays. Your sites will be available all the time and so will we. With many different connection options, you are able to choose the most convenient method to get in touch with us and inquire about our solutions if you do not have an account yet, or request support in case you're already among our customers. You are able to give us a call, start a chat with a live representative, send an email or open a support ticket from the Help section of your Hepsia web hosting Control Panel. The last two options come with a one-hour answer time warranty, although it rarely takes more than 20 minutes to get assistance irrespective of the nature of the trouble. Using our customer and tech support services, we'll be available for you whenever you need us, not several days afterwards.

24/7 Customer Support in VPS Servers

Every VPS server plan that we offer comes with 24/7 customer and technical support, therefore if you experience any problem with the pre-installed software on your machine or you have any pre-sales or general questions, you can get in touch with us at any moment, even weekends and holidays. For your benefit, we offer different ways of communication - phone support with a couple of local numbers worldwide, live chat, e-mail messages plus a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical problems as it'll be much easier to keep track of what is going on. The maximum guaranteed reply time for all of the email messages and tickets is 1 hour, yet it hardly ever takes that long to receive help. In case you acquire the Managed Services upgrade that we supply, our administrators can also help you with any third-party software difficulties.

24/7 Customer Support in Dedicated Servers

If you get a dedicated server through our company, you'll be able to get in touch with us anytime using a number of channels and the max time that you will have to wait for a response is approximately one hour, so you can forget all about waiting an entire day. Our customer and technical support service is present 24/7 no matter if it's a holiday or a weekend and we can help you with anything related to the applications that are pre-installed on your server. To get in touch with us about a technical matter, you'll be able to open a ticket from the Help section of your billing Control Panel or you can send us an e-mail message. In case you have any kind of basic questions or you'd like to know more about our hosting solutions before you order, you can also use our live chat or you could call one of the local numbers that we have in various countries around the globe. In case you need assistance with third-party software that you are unable to install or run effectively, you are able to add the Managed Services upgrade to your current plan and our system administrators will assist you.