A lot of persons who begin using their first hosting account, or switch companies, normally have inquiries about how particular tasks are completed or encounter obstacles when setting up different things, including emails, site settings, etc. For this reason, many companies have compiled documentation with standard questions and problems so as to help their customers obtain information swiftly and seamlessly. Consequently, the help desk support team can dedicate more time to actual issues that particular customers may be experiencing, as the solution for the minor things will be available on the World Wide Web and clients will be able to easily solve them without having to touch base with the client service staff. Having thorough documentation is extremely important, particularly for new customers with no previous experience whatsoever, since the hosting service entails an enormous amount of functions and many individuals can get confused about what action to take. A good knowledge base can both help you do the procedures that you want and get to know how the hosting service works in general.

Extensive Online Documentation in Shared Hosting

If you order a shared hosting plan from our company, you’ll be supplied with access to our exhaustive online documentation where you will find information on practically everything connected with our hosting solutions. The topics range from how to create an e-mail account on your hand-held device, to how to do different things using an .htaccess config file. The articles are written in a simple-to-grasp way and feature thorough manuals on how to carry out a particular operation in your Hepsia hosting Control Panel. You can also find information that is not associated directly with Hepsia, for example one that concerns web apps on your personal computer. The full list of articles will be available in the Help section of the Control Panel, but those that are relevant to a certain Control Panel section can be accessed on the spot. Given the fact that we have encompassed as many topics as possible, you will be able to become aware of virtually everything about your hosting account.

Extensive Online Documentation in Semi-dedicated Servers

We have compiled an in-depth knowledge base for all our current and future customers, so in case you get a semi-dedicated server account from us, you’ll be able to find any info that you need at any time. We’ve got an immense number of educative help articles, which will help you better understand what’s happening in your semi-dedicated account – "What’s PHP?" and "What are file permissions?" are just 2 instances. Our detailed tutorials will help you accomplish anything you like – extract an archive, import a MySQL database, forward a domain, etc. On top of that, we’ve also got troubleshooting instructions, which will enable you to discover what induces a certain problem and the likely solutions for it. If you cannot send e-mails or your domain name opens a 500 Internal Server Error message, for example, you can check our knowledge base and rectify the problem instantaneously. The articles can be accessed through each Control Panel section, as well as through the all-encompassing Help section.