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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the very first thing you should do is click the Help button, which is present on each page. A pop-up window will open. It comprises thorough information about all the operations that you can perform on the given page. Each pop-up window opens on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a huge array of video tutorials illustrating how to work with our web hosting Control Panel. They're intended for those of you who want to see how things are being done rather than just reading articles. In this way, everyone can swiftly get to know our hosting Control Panel by simply watching our step-by-step how-to videos.

F.A.Q.

If you can't find the solution you are looking for, take a peek at our comprehensive FAQ section, which covers questions asked by real individuals and offers real solutions. We regulary "revamp" our Frequently Asked Questions section with new articles in an attempt to embrace all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't find the solution you searching for in the FAQ database either, you can contact our great team of customer support engineers available 24-7 and ready to assist you with any query. Each support ticket you send will be replied to within sixty minutes (the average trouble ticket response time being only 20 mins), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 176335

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com